This Privacy Policy describes how Big Boy Ballistics ("we," "us," "our") collects, uses, and protects your personal information when you visit our website at bigboyballistics.com, book an appointment, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information You Provide

When you book an appointment or contact us, we collect:

• Name — to identify your appointment
• Phone number — to contact you about your appointment
• Email address — to send confirmations and updates
• Appointment details — date, time, and service type (e.g., Transfer, NFA Transfer)
• Any messages you send through our contact form or in response to our communications

Information Collected Automatically

When you visit our website, our hosting provider may automatically collect basic technical information such as your IP address, browser type, device type, and pages viewed. This is standard server log data used for security and site reliability.

We do not use third-party advertising trackers or behavioral analytics cookies.

How We Use Your Information

We use the information we collect only for the following purposes:

• To schedule, confirm, modify, or cancel your appointments
• To send you appointment-related notifications via email and SMS text message
• To respond to your questions or requests
• To comply with applicable federal and state firearms laws and recordkeeping requirements (including those required by the ATF for FFL transfers)
• To maintain security and prevent fraud or abuse of our services

SMS / Text Message Communications

When you provide your phone number on our appointment booking form, you consent to receive appointment-related text messages from us, which may include:

• Confirmations of submitted appointment requests
• Notifications of cancellations or schedule changes
• Reminders about upcoming appointments

Message frequency varies. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text message we send. Reply HELP for assistance, or contact us directly at 402-290-4757.

We do not share your phone number with third parties for their marketing purposes. Phone numbers and message content are not sold or rented to anyone.

How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

• Service providers we use to operate our business — for example, our email service (Google Gmail), our SMS provider (Twilio), and our website hosting provider. These providers are contractually obligated to protect your information and use it only as needed to provide services to us.
• Legal compliance — if required by law, court order, subpoena, or to comply with federal or state firearms regulations (including ATF requirements for licensed firearms dealers).
• Safety — to protect the rights, property, or safety of our business, our customers, or the public.

Data Retention

We keep appointment records for as long as needed to operate our business. Records related to firearms transfers are retained as required by federal and state law (this can include a minimum 20-year retention period for ATF Form 4473 records under federal regulations).

Other contact information (e.g., from inquiries that don't lead to a transfer) is kept only as long as reasonably necessary, then deleted.

Your Choices

• Opt out of texts: reply STOP to any SMS message.
• Opt out of emails: reply asking us to remove you, or contact us at reid@bigboyballistics.com.
• Request access or deletion: contact us using the information below. We will respond within a reasonable time, subject to any legal recordkeeping obligations.

Children's Privacy

Our services are intended for adults of legal age to purchase or transfer firearms (18+ for long guns and 21+ for handguns under federal law). We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect any changes. Continued use of our website or services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Big Boy Ballistics
• 9257 Platteview Rd
• Papillion, NE 68046
• Phone: 402-290-4757
• Email: reid@bigboyballistics.com