We want you satisfied with your order. Firearms are regulated differently from other merchandise, so the rules below vary by item type. Read the section that applies to what you bought.

At a Glance

Item	Returnable	Window
Firearm, before transfer is completed	Yes, with restocking fee	3 days from delivery to your dealer
Firearm, after Form 4473 is completed	No — warranty only	—
Ammunition and primers	No	—
Unopened accessories and parts	Yes	30 days from delivery
Optics and electronics, unopened	Yes	30 days from delivery
Special order and NFA items	No	—

Firearms

Inspect it before you sign the paperwork

Once you complete a Form 4473 and take possession of a firearm, it is legally a used firearm and all sales are final. That's a federal reality, not a store preference — we can't take it back and resell it as new. Inspect the firearm carefully at your dealer's counter before you fill out the 4473.

Returning a firearm before transfer

If you haven't completed the 4473, you may return the firearm within 3 days of its delivery to your dealer:

1. Contact us for a return authorization before anything ships back.
2. Your dealer returns the firearm to the address we provide, in its original box with all papers, locks, and accessories.
3. We refund the purchase price less a $50 restocking fee and the return shipping cost.

The same $50 restocking fee and return shipping apply if the firearm is refused or abandoned at the receiving dealer, or if you don't pass the background check.

Defects and warranty

Firearms carry the manufacturer's warranty. If a firearm you've already taken possession of turns out to be defective, the manufacturer handles the repair or replacement directly and usually covers shipping both ways. Call us and we'll help you open the claim and point you to the right service department.

Wrong item shipped

If we or our distributor ship the wrong firearm, tell us before the transfer is completed. We cover return shipping and get the correct item to your dealer at no cost to you, with no restocking fee.

Ammunition, Primers, and Powder

For safety and liability reasons, ammunition, primers, and powder cannot be returned once they leave our supplier. There are no exceptions. If you receive the wrong ammunition or a damaged case, contact us within 5 business days of delivery with photos and we'll make it right.

Accessories, Parts, and Optics

Unused items in unopened, undamaged original packaging may be returned within 30 days of delivery for a refund. Items must include all packaging, manuals, and hardware.

• Opened or installed parts cannot be returned.
• Items showing mounting marks, thread wear, or use are not returnable.
• Return shipping is your responsibility unless we shipped the wrong item.
• A 15% restocking fee may apply to opened-box optics and electronics accepted at our discretion.

Items We Cannot Accept Back

• Firearms that have been transferred on a Form 4473
• Ammunition, primers, powder, and loaded magazines
• NFA items, including suppressors, once the ATF process has begun
• Special orders and custom or engraved products
• Gift cards
• Any item returned without a return authorization

How to Start a Return

1. Email reid@bigboyballistics.com or call 402-290-4757 with your order number and what you'd like to return.
2. We reply within one business day with a return authorization number and the correct return address.
3. Ship the item back with the authorization number written on the outside of the box. Keep your tracking number.

Returns sent without an authorization number may be refused.

Refunds

Once your return is received and inspected, we email you to confirm the outcome. Approved refunds are issued to the original payment method within 3–5 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit. Original shipping charges aren't refundable except when the error was ours.

Order Cancellations

You may cancel an order at no cost any time before it ships. Email or call us as soon as you can. If the order has already shipped, it falls under the return terms above.

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